How it Works

Many of you may not be familiar with how things work at a cat cafe. We’re glad to help fill you in on how things operate at The Cat Cafe. It may be different than you expect. And if you have any questions, please call or email.


Procedure at The Cat Cafe

  • When you arrive, please purchase your drinks and food first. Your purchase is your admission ticket to the cat playpen. With award winning coffee from West Coast Coffee Roasters and Cafe Virtuoso, pastries from Bread & Cie, cookies from The Cravory, and sandwiches from Adam’s Lunch Box, we’ve got lots of options for you that stand out on their own. If you choose not to make a purchase, we will charge an admission fee of $5.
  • During our non-peak hours, there’s no waiting to get into the cat playpen. However, should we reach maximum capacity, once you get your drink, we’ll ask you to line up outside of The Cat Cafe along the wall so that the Fire Marshall doesn’t have any problems.
  • We don’t limit the amount of time that customers can spend in the cat playpen. However, if there are people waiting to get in, we ask that our customers be considerate. Please help us accommodate others by leaving when you’ve gotten your kitty fix.
  • You can avoid the lines and see the cats when they are much more active by visiting The Cat Cafe during our non-peak hours of 8 to 10. You also get the benefit of not having to pay for parking.
  • Most of the time, reservations are not required to mingle with the cats here at The Cat Cafe. We do offer a limited number of reservations during our peak hours so that we can accommodate those who need to be able to get in at a specific time. These need to be booked at least 24 hours in advance and paid for at the time of booking. If you don’t have a reservation and you visit during our peak hours, please understand that there may be a wait.

Ground Rules at The Cat Cafe

Here are the Ground Rules For The Cat Cafe

Here are the Ground Rules For The Cat Cafe

We know that many of you may have cats at home, but things work differently at The Cat Cafe. Since we are working with The Rescue House and want to make sure their cats are treated well, we ask our patrons to do the following:

  • Be respectful of the animals and learn the signs they show when they want you to ease back. We have posted signs describing the way cats show discomfort with their tails and their ears. Please keep these in mind when interacting with the cats.
  • Don’t pick up the cats. Most cats don’t like to be held, and they are not shy about letting you know this. We don’t want anyone to get scratched or bitten by a cat who’s not happy about being picked up.
  • Children must be supervised at all times. At The Cat Cafe, we want to make sure that we can continue to allow children to learn how to interact with animals. We need your help in ensuring this. Please ensure that your children are respectful of the cats.

    Please Avoid These At The Cat Cafe

    Please Avoid These At The Cat Cafe

  • Cats don’t like loud noises, so please keep your voices down when you enter the playpen. We have a sound monitor in the cat playpen. If the sound monitor’s alarm is triggered, that means we’ll need to take the volume level down.
  • Photography is fine — the internet is all about cat pictures and videos! However photography with bright flashes will disturb the cats, so please refrain from that.
  • The Cat Cafe has a zero tolerance policy for any individual who is causing distress to the animals. We have not had to ask anyone to leave yet, and we’d like to keep it that way.

Other Questions

Do you have any questions that weren’t answered here? Feel free to email us or call.

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