Many of you may not be familiar with how things work at a cat cafe. We’re glad to help fill you in on how things operate at The Cat Cafe. It may be different than you expect. And if you have any questions, please call or email.
Procedure at The Cat Cafe
- When you arrive, please purchase your drinks and food first. With award winning coffee from West Coast Coffee Roasters and espresso from Cafe Virtuoso, our drinks stand on their own as a reason to visit. Your purchase is your admission ticket to the cat playpen. If you don’t want to purchase anything, then the admission fee for the playpen is $5.
- During our non-peak hours, there’s no waiting to get into the cat playpen. However, should we reach maximum capacity, once you get your drink, we’ll ask you to line up outside of The Cat Cafe along the wall so that the Fire Marshall doesn’t have any problems.
- We don’t limit the amount of time that customers can spend in the cat playpen. However, if there are people waiting to get in, we ask that our customers be considerate. Please help us accommodate others by leaving when you’ve gotten your kitty fix.
- You can avoid the lines and see the cats when they are much more active by visiting The Cat Cafe during our non-peak hours of 8 to 10. You also get the benefit of not having to pay for parking.
- Most of the time, reservations are not required to mingle with the cats here at The Cat Cafe. We do offer a limited number of reservations during our peak hours so that we can accomodate those who need to be able to get in at a specific time. These need to be booked at least 24 hours in advance and paid for at the time of booking. If you don’t have a reservation and you visit during our peak hours, please understand that there may be a wait.
Ground Rules at The Cat Cafe
We are working with a highly regarded animal welfare organization, The San Diego Humane Society. That means the welfare of the cats is paramount. To ensure this, we ask that customers keep a few ground rules in mind.
- Be respectful of the animals and learn the signs they show when they want you to ease back. We have posted signs describing the way cats show discomfort with their tails and their ears. Please keep these in mind when interacting with the cats.
- Don’t pick up the cats. Most cats don’t like to be held, and they are not shy about letting you know this. We don’t want anyone to get scratched or bitten by a cat who’s not happy about being picked up.
- Children must be supervised at all times. At The Cat Cafe, we want to make sure that we can continue to allow children to learn how to interact with animals. We need your help in ensuring this. Please ensure that your children are respectful of the cats.
- Cats don’t like loud noises, so please keep your voices down when you enter the playpen. Yes, they’re adorable and it makes you want to shout “awww.” But the cute kitty you’re doing that for would appreciate it if you would be quiet about it.
- Photography is fine — the internet is all about cat pictures and videos! However photography with bright flashes will disturb the cats, so please refrain from that.
- The Cat Cafe has a zero tolerance policy for any individual who is causing distress to the animals. We have not had to ask anyone to leave yet, and we’d like to keep it that way.
Do you have any questions that weren’t answered here? Feel free to email us or call.